Dragon Medical One Terms & Conditions

Dragon Medical One – Terms & Conditions

For a complete overview of available subscription options, visit our Dragon Medical One product page.

1. Overview & Agreement Acknowledgement

All software, equipment, and services are governed by the Nuance Terms & Conditions.
The Client confirms they have reviewed and agree to the above terms.
The Client has reviewed the system requirements and confirms that their environment meets the necessary technical criteria.
Hosted Services commence upon delivery of the VoiceX "Welcome Kit", which includes login details.
Nuance is a third-party beneficiary of this agreement and may enforce payment obligations.
Late payments may result in service suspension.

2. License Transfer Policy

Licenses are assigned to individual users. To transfer a license, email support@voicex.com.au with the current user’s login and the new user’s full name and email address.

3. Subscription Types & Payment Terms

Month-to-Month Subscription

Billed monthly in advance.
No fixed term.
Direct debit via Visa, Mastercard, or bank account.
7 days’ written notice required to discontinue service.

12-Month Subscription – Monthly Payment (Discontinued)

12-month fixed term.
Monthly payments in advance.

12-Month Subscription – Quarterly Payment (Discontinued)

12-month fixed term.
Quarterly payments in advance.

12-Month Prepaid Subscription

Payment due prior to activation or per invoice terms.
Valid for 12 months. Clients will be contacted 60–30 days prior for renewal.
Applicable for all Dragon Medical One 12-month agreements including;

2-Year Prepaid Subscription

Payment due prior to activation or per invoice terms.
Valid for 24 months. Clients will be contacted 60–30 days prior for renewal.
Applicable for all Dragon Medical One 2-Year Subscription options, including;
- Dragon Medical One + 2-Year Option
- Dragon Medical One Essentials 2-Year Option

Payments are securely processed via Westpac PayWay: View terms

4. VoiceX Support & SLA

Support includes Dragon Medical One and PowerMic Mobile. Channels include email, phone, and remote desktop access. Onsite support may incur additional charges. All incidents are managed according to the following priority levels:

Incident Priority Levels

Priority Level	Description & Examples	Response Time
High	Significant impact on system or workflow. Affects productivity and clinical documentation. Examples: No audio input, critical software crashes, inability to access Dragon.	Within 4 hours
Medium	Moderate impact on productivity or user experience. Examples: Speech recognition accuracy issues, profile errors, intermittent crashes.	Within 24 hours
Low	Minor issues or general queries with no operational impact. Examples: Cosmetic UI glitches, usage questions, enhancement requests.	Within 24–48 hours

Escalations to Nuance follow unresolved VoiceX support sessions and are subject to Nuance SLA.

Contact: support@voicex.com.au | 1300 551 778

5. Renewal & Cancellation Policy

No Auto-Renewal: All subscriptions will expire at the end of their term unless renewed. VoiceX will issue a renewal quote 60–30 days prior to expiry. To continue service, clients must complete the renewal form at this link at least 24 business hours before expiration. Late confirmations or late payments may result in restricted access.

Refunds & Early Termination

Month-to-Month Plans: May be discontinued at any time with 7 days’ notice before the next billing cycle.
Fixed-Term Plans (12, 24, or 36 months): No early cancellation refunds. Licenses remain active until the end of the term.
All licenses are non-refundable once activated.

6. Compliance & Ethics

Supplier Code of Conduct

VoiceX complies with the State’s Supplier Code of Conduct. These standards do not override statutory obligations.

Modern Slavery Act

VoiceX complies with the Modern Slavery Act 2018 (Cth) and affirms no known offenses. Breaches may result in immediate termination.