FAQ's

Unfortunately, Nuance no longer produces any speech recognition products compatible with Apple Mac OS.

Dragon Medical One cannot run natively on macOS, it CAN still be used on macOS machines in one of the following ways:   

• VMWare or Parallels® – These applications run a Windows operating system “virtually” within macOS. Any version of Dragon can then be installed on this virtual OS and natively control other Windows applications. Dictated text can be copied across platforms into applications running on macOS if required. Dragon Medical One (DMO) is particularly well suited to this approach since it is very lightweight so that minimal resources need to be allocated to the Windows OS. Other Dragon versions (such as Dragon Professional & Dragon Legal) will also work this way, however, system resources must be considered. A Philips SpeechMike or other USB microphone can be used with this approach.

Read more about Parallels®
Read more about VMWare

• Windows Remote Desktop Service /Terminal Server or Citrix – If you connect to a Windows-based server, you can install some versions of Dragon on the server itself where it will be able to natively control other application on the server. PowerMic Mobile (only available for Dragon Medical One) is especially helpful here, as the server administrator may not otherwise allow the server to capture audio from a traditional microphone. This also relaxes the internet speed requirements, as high-definition audio need not be streamed to the server.

Read more about Windows Remote Desktop Service (Terminal Server)
Read more about Citrix

• Apple Boot Camp – This approach splits your Mac’s disk into two parts – one for macOS and one for Windows – allowing Windows applications like Dragon to be used as though your Mac were a Windows PC. Your macOS applications will not be available while running Windows, however, system resources are less of a concern as Windows will have access to all that is available. The virtual OS approach is still preferred where there are sufficient resources available to run both operating systems simultaneously.

Read more about Apple’s Boot Camp

The VoiceX Support Team will be more than happy to discuss your requirements and assist you with selecting the option that will best suit your needs and let you run Dragon Medical One on your Mac hardware.

No. As with all Dragon products, Dragon Professional Anywhere, Dragon Professional Group and Dragon Professional Individual are licensed per author.  During set-up, each user creates their own unique Dragon Voice Profile.  A Dragon user profile is a set of files that Dragon uses to process what you dictate. Your Dragon user profile stores unique acoustic and language information, as well as system preferences and settings as well as the type of microphone you use, custom words, and vocabularies.

Dragon Professional Anywhere is the latest cloud-based speech recognition solution by Nuance which allows users to dictate using their own, AI-powered, individualized Dragon voice profile directly into any application on their computer.

Dragon Anywhere Mobile App uses the same technology and it allows you to connect to your Dragon voice profile and dictate on your phone - iOS or Android.

PLEASE NOTE : when you subscribe to Dragon Professional Anywhere you receive the Dragon Anywhere Mobile App FREE OF CHARGE!

You can use the new Dragon Medical One Cloud-based Speech Recognition on an unlimited number of computers.  Dragon Medical One is licensed per author and there are no dictation or hardware limits.

Yes, there are 8 conference microphones built in to the PanaCast Conference Bar.

No.  The Jabra PanaCast 50 is an all in one integrated audio and video solution with audio ideal for rooms up to 4.5x4.5 meters.

The Jabra PanaCast is easy to install, however, it is designed more for a dedicated meeting room.  We recommend considering the original Jabra PanaCast and the new PanCast 20 for users that need portability.

Yes!  There are two optional accessories;

• Jabra PanaCast 50 Table Stand
• Jabra PanaCast 50 Screen Mount

Yes

Yes.  Jabra PanaCast is certified for both Microsoft Teams, Teams Rooms (MTR), Zoom & Zoom Rooms.

Yes.  Jabra PanaCast will work with both Windows and Mac computers.

There are two ways to connect to an online meeting with the Jabra PanaCast 50 Video Conference Bar

• Connect your computer DIRECTLY via USB cable

• Connect via a Microsoft Team Rooms / Zoom Rooms certified compute unit

The Jabra PanaCast 50 is certified for rooms up to 4.5M x 4.5M (or 15x15 feet).  Microsft categorizes this as a "Small Meeting Room".

Yes

No, the Jabra PanaCast 50 does not require high bandwidth to operate.

Yes, the Field of View can be adjusted from the default 180 to lower degrees of FoV in Jabra Direct and Jabra Xpress.

By default, all orders within Australia are shipped by our courier Toll Priority. 

Please allow approx 1-2 working days for delivery. A track and trace email will be sent by Toll Priority when your consignments have been scanned at the depot.

If you require delivery to a PO Box delivery will be via Express Post by Australia Post. Typically Express Post is 1 to 3 working days - depending on your location.

Deliveries to and within New Zealand are via FedEx or similar and take between approx 3 to 5 working days.

Should you have a required deadline or would like to specify a specific delivery method please contact us directly and we will be able to assist.

Dragon Medical One is a minimum 12-month subscription product that has several payment options;

• Annual - Once per calendar year
• Quarterly - Every 3 months
• Monthly - Every Month

The exception to this is the Dragon Medical One Month-to-Month option which can be cancelled at any time.

Clients who select the monthly or quarterly billing options will be billed via automatic direct debit from your nominated credit card or bank account on the 1st of every month or every 3rd month.

Unfortunately, in late 2018, Nuance announced that they would be discontinuing the Dragon for Mac range. We were advised that this was due to Apple’s API restrictions which left Nuance unable to implement some of the features that were available in the Windows version.

Whilst Dragon products such as Dragon Medical and Dragon Professional Ranges cannot run natively on macOS, they CAN still be used on macOS machines in one of the following ways:

• VMWare or Parallels® – These applications run a Windows operating system “virtually” within macOS. Any version of Dragon can then be installed on this virtual OS and natively control other Windows applications. Dictated text can be copied across platforms into applications running on macOS if required. Dragon Professional Anywhere / Dragon Professional Group / Dragon Professional Individual (DMO) is particularly well suited to this approach since it is very lightweight so that minimal resources need to be allocated to the Windows OS. Other Dragon versions (such as Dragon Medical One) will also work this way, however, system resources must be considered. A Philips SpeechMike or other USB microphone can be used with this approach.

Read more about Parallels®

Read more about VMWare®

• Windows Remote Desktop Service /Terminal Server or Citrix – If you connect to a Windows-based server, you can install some versions of Dragon on the server itself where it will be able to natively control other application on the server.

Read more about Windows Remote Desktop Service (Terminal Server)

Read more about Citrix

• Apple Boot Camp – This approach splits your Mac’s disk into two parts – one for macOS and one for Windows – allowing Windows applications like Dragon to be used as though your Mac were a Windows PC. Your macOS applications will not be available while running Windows, however, system resources are less of a concern as Windows will have access to all that is available. The virtual OS approach is still preferred where there are sufficient resources available to run both operating systems simultaneously.

Read more about Apple’s Boot Camp

The VoiceX Support Team will be more than happy to discuss your requirements and assist you with selecting the option that will best suit your needs and let you run Dragon on your Mac hardware.

The Jabra headset models that are certified for Microsoft Teams support Microsoft Teams as a Plug and Play experience. The Plug and Play experience includes these benefits:

• Automatic selection as the default audio device.
• Features to answer and end calls, adjust volume, and mute.

If multiple certified audio devices are present, certified models also offer call prioritization. Microsoft Teams will correctly send the audio to the device that was used to answer an incoming call.

If you use a model that is certified for Microsoft Teams with a different computer telephony (softphone) client, the product should work the same as a UC model regarding audio and features (such as answer and end calls, adjust volume, mute).

If you are not using Microsoft Teams, use the standard UC-certified model.

No.  As with all Dragon products, the Dragon Professional range can only process single voice dictation into text.