VoiceX Hardware Warranty Policy

Hardware Warranty Overview

VoiceX supplies professional hardware from recognised technology brands and assists customers with warranty, repair and service enquiries for products purchased from VoiceX. Hardware warranties are generally provided by the manufacturer and may vary by product, model, accessory type, serial number, purchase date and region.

If your device appears faulty, please contact VoiceX before sending the product back. Our team may ask for product details, serial number, invoice information, photos, error messages, software version, operating system details or a description of the issue so we can determine the best next step.

Where a product needs to be assessed, VoiceX will guide you through the appropriate service, repair, replacement or manufacturer warranty process.

Return-to-Base Warranty Assessment

Unless otherwise stated in writing, hardware warranty assessment is handled on a return-to-base basis. This means the product may need to be returned to VoiceX, the manufacturer, distributor or authorised service centre for inspection before a warranty outcome can be confirmed.

Depending on the product and manufacturer process, a faulty item may be repaired, replaced, referred to the manufacturer for assessment, or returned if no fault is found or if the issue is outside warranty coverage.

Please do not send any item back without first submitting a Service & Repair Request or contacting VoiceX for return instructions.

Warranty and Repair Process

To help us assess your hardware enquiry quickly, please follow the steps below before returning any goods.

Start your warranty, service or repair enquiry using the Service & Repair Request page.

Manufacturer Warranty Terms

Manufacturer warranty terms vary between brands, product families, accessories and consumables. The warranty period and remedy may depend on the product model, serial number, purchase date, region and the manufacturer’s current warranty policy.

Please refer to the warranty information supplied with your product or contact VoiceX for guidance on the warranty process for a specific device.

Items That May Not Be Covered by Warranty

Warranty coverage depends on the manufacturer and product. In general, warranty may not cover issues caused by misuse, physical damage, liquid damage, unauthorised repair, incorrect installation, incompatible systems, normal wear and tear, consumables, batteries beyond their warranty terms, cables, accessories, software configuration, user error or environmental damage.

If a product is assessed as out of warranty, VoiceX may be able to provide a paid repair, replacement recommendation, upgrade path or alternative solution where available.

Consumer Rights

Manufacturer warranty terms operate alongside any rights you may have under applicable consumer law. Nothing on this page is intended to limit rights or remedies that cannot be excluded under Australian or New Zealand consumer protection laws.

For general returns information, please review our Shipping & Returns page. For customer service, ordering or account enquiries, visit Customer Service.