Delivery, returns and product support information for VoiceX customers

Shipping Information

VoiceX ships professional hardware, accessories and supported products across Australia and New Zealand. Delivery timeframes vary depending on stock availability, product type, warehouse location, courier service, destination and public holidays.

For Australian deliveries, orders are generally dispatched by courier or suitable freight service once payment, stock availability and order details have been confirmed. Metro delivery may be faster than regional or remote delivery, and some bulky, special-order or high-value items may require additional handling time.

For New Zealand deliveries, freight method and delivery timeframe may vary depending on the product, destination, customs requirements and carrier availability. If your order is urgent, please contact VoiceX before ordering so we can confirm the best available delivery option.

Software, Cloud Licences & Subscription Delivery

Many VoiceX products are supplied electronically, including software licences, cloud subscriptions, renewal products, trials and account-based services. These may require vendor provisioning, account setup, user details, subscription activation or confirmation of an existing customer account before access can be issued.

Solutions such as speech recognition software, cloud dictation and transcription services, AI transcription, AI scribe tools and Human-in-the-Loop documentation systems may also require implementation planning, training or configuration before use.

If you are ordering a software subscription or renewal close to an expiry date, please allow time for processing and provisioning. For assistance, visit Customer Service or contact our team.

Returns, Refunds & Replacements

If a product supplied by VoiceX appears faulty, damaged in transit, incorrect or not as described, please contact us as soon as possible with your order details and a description of the issue. We will review the matter and advise the appropriate next steps.

Returns, refunds, repairs and replacements are assessed according to the product type, manufacturer warranty conditions, vendor terms and applicable consumer law. Where a product needs to be inspected or tested, VoiceX may require the item to be returned before a remedy can be confirmed.

Software licences, cloud subscriptions, renewals, special-order products, configured hardware and hygiene-sensitive products such as headsets or microphones may be subject to specific return limitations, particularly where they have been issued, activated, provisioned, opened, used or customised. This does not limit any rights you may have under applicable consumer law.

For warranty-related information, please review our Hardware Warranties page. To start a return enquiry, please use the Product Return Request page before sending any item back to VoiceX.

Change-of-Mind Returns

VoiceX may consider change-of-mind return requests on a case-by-case basis. Approval is not automatic and will depend on the product type, condition, packaging, purchase date, supplier terms and whether the product can be resold as new.

Change-of-mind returns will generally not be accepted for opened or used items, activated software, issued licences, cloud subscriptions, renewal products, special-order items, customised products, configured systems, clearance items or hygiene-sensitive products unless required by applicable law.

Returns Process

Please do not send goods back to VoiceX without contacting us first. A Return Authorisation helps us identify the item, review the issue, match it to the correct order and process the return, warranty claim, repair or replacement more efficiently.

To request a return, please complete the Product Return Request form or contact VoiceX on 1300 551 778.