Shipping & Delivery

VoiceX ships professional dictation hardware, microphones, headsets, conferencing equipment and accessories across Australia and New Zealand. Delivery timeframes vary depending on product availability, warehouse location, courier service and destination.

Software subscriptions, cloud licences and renewal products are generally delivered electronically once the order has been processed and any required account information has been confirmed. Some solutions may require setup, user details or vendor provisioning before licence access can be issued.

If your order is urgent, please contact VoiceX before placing the order so we can confirm stock availability, delivery options and any setup requirements. For general delivery information, you can also review our Shipping & Returns page.

Privacy & Security

VoiceX treats customer information, order details and support enquiries with care. Information provided to us is used to process orders, provide customer service, deliver licences, manage subscriptions, assist with technical support and communicate relevant service information.

For software, cloud and AI-assisted documentation solutions, security and hosting arrangements may vary by vendor and product. VoiceX can provide product-specific information where required, including support for organisations reviewing speech recognition, transcription, AI scribe or Human-in-the-Loop documentation systems.

Please contact VoiceX if your organisation requires security information, product documentation or assistance with procurement review. You can also read our Privacy Policy for more information about how customer information is handled.

Returns & Replacements

If you believe a product supplied by VoiceX is faulty, damaged in transit, incorrect or not operating as expected, please contact us as soon as possible with your order details and a description of the issue. Our team will review the matter and advise the next steps.

Returns and replacements are assessed according to the product type, manufacturer warranty conditions and applicable consumer law. Hardware products may need to be inspected or tested before a replacement, repair or warranty claim can be confirmed.

Software licences, subscriptions, renewals and cloud services may be subject to vendor-specific terms and may not be cancellable once issued, activated or provisioned. If you need to request a return, please use the Product Return Request page or contact VoiceX for advice before sending any item back.

Ordering

Orders can be placed online through the VoiceX website or by contacting our team for a formal quote. We regularly assist businesses, medical practices, legal firms, government departments and professional teams with product selection, renewals, upgrades and multi-user solution requirements.

Some products are straightforward hardware purchases. Others, such as speech recognition solutions, dictation workflow, AI transcription, AI scribe solutions and cloud documentation systems, may require user details, account setup, licence allocation, implementation planning or training.

If you are unsure which product is right for your organisation, we recommend reviewing our VoiceX Solutions pages or speaking with our team before ordering so we can help match the solution to your environment and documentation needs.

Payment, Pricing & Promotions

Prices shown on the VoiceX website are subject to change without notice and may vary depending on product availability, vendor pricing, licence type, subscription term, support inclusions or promotional offers. Any quoted pricing is valid only for the period stated on the quote.

Promotional pricing, bundles and special offers may be time-limited and may not apply to previous purchases, renewals, custom quotes or enterprise agreements unless stated in writing.

For business, government, education, legal, healthcare or enterprise purchasing, please contact VoiceX for a written quote, volume pricing, purchase order processing or solution-specific pricing advice.

Viewing Orders & Updating Account Information

Customers with a VoiceX website account can log in to view recent orders, manage account details and update contact information. Keeping your account information current helps us process orders, licences, renewals and service enquiries more efficiently.

If you need help locating an order, updating company details, confirming subscription information or checking a renewal, please contact VoiceX with your organisation name, order number if available, and the product or service involved.