Privacy Policy

VoiceX Communications Pty Ltd ("VoiceX," "we," "our," or "us") is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, manage, and safeguard your data, ensuring compliance with the Information Privacy Act 2009 (QLD) and the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).

Scope

This policy applies to all personal information collected through our websites, including www.voicex.com.au, and interactions with our products and services, including but not limited to:

Dictation and transcription workflow solutions (SpeechLive, SpeechExec, Dragon Products, Olympus/OM Systems).
Customer support, training, and consultation services.

Personal Information Collected

We may collect the following personal information:

Name, contact details (email, phone, postal address).
Billing and payment information.
Information relating to your product usage, preferences, and technical requirements.
Information provided during customer support interactions or training sessions.

How We Collect Information

We collect personal information through:

Direct interactions, including inquiries via our website, phone, email, or meetings.
Your use and subscription to our products and services.
Web technologies (e.g., cookies, analytics tools) to enhance user experience.

Use of Personal Information

We use your personal information to:

Deliver, maintain, and improve our products and services.
Provide training, technical support, and customer service.
Process payments, manage subscriptions, and facilitate transactions.
Communicate updates, promotions, and relevant product information.
Comply with legal obligations and manage risk.

Data Security and Protection

VoiceX employs stringent security measures to protect personal data, including:

Secure storage and encryption of data in transit and at rest (AES-256 encryption, HTTPS, TLS 1.2).
Strict access controls and multi-factor authentication (MFA).
Regular vulnerability scanning, threat management, and security audits.
Robust incident response protocols and timely breach notifications in compliance with Australian legal requirements.

VoiceX ensures all third-party providers comply with rigorous security standards and privacy regulations.

Sharing and Disclosure

VoiceX may disclose personal information:

To trusted third parties and vendors involved in delivering our products and services (e.g., SpeechLive by Philips SPS, Dragon by Nuance).
As required by law, regulatory obligations, or court orders.
To professional advisors (legal, financial, technical) bound by confidentiality.

VoiceX does not sell, rent, or trade personal information.

Access and Correction of Your Information

You have the right to:

Request access to your personal information.
Request corrections or updates to your personal data.
Withdraw consent for certain data uses (e.g., marketing communications).

Please contact our Privacy Officer at privacy@voicex.com.au to make such requests.

Data Retention

We retain your personal information only for as long as necessary for business purposes, legal obligations, or regulatory requirements.

Compliance with Privacy Legislation

VoiceX is fully compliant with:

Information Privacy Act 2009 (QLD)
Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs)
International standards applicable through product certifications (ISO/IEC 27001, GDPR, HIPAA, PCI DSS)

Complaints and Inquiries

If you have questions or wish to lodge a complaint regarding our privacy practices, please contact:

Privacy Officer
VoiceX Communications Pty Ltd
Email: support@voicex.com.au
Phone: 1300 551 778

We aim to respond promptly and resolve any concerns efficiently.

Policy Updates

This Privacy Policy may be periodically updated to reflect changes in our practices or legal obligations. Updates will be published on our website, and we recommend regularly reviewing this page.

VoiceX Communications Pty Ltd
ABN 98 728 171 911

Level 2, Suite 2, 468 St Kilda Road, Melbourne VIC 3004
Email: info@voicex.com.au
Phone: 1300 551 778