Dragon Medical One — Support & Training (Australia)

VoiceX Technical Support

Phone: 1300 551 778 (AU)

Email: support@voicex.com.au

Business hours: Mon–Fri, 9:00 AM – 5:00 PM (AEST/AEDT)

DMO + (VoiceX)

Unlimited technical support included for the term of your subscription.

DMO Essentials (VoiceX)

30 days of VoiceX technical support from activation.

Other / Out‑of‑scope

Non‑VoiceX licences or beyond entitlement: charged at VoiceX PAYG rates.

System Requirements

Windows (Desktop or Virtualised)

• OS: 64‑bit Microsoft Windows with latest updates (supported desktop or virtual environments).
• .NET: Microsoft .NET Framework 4.5.2 or higher (some releases require .NET 4.7.2+).
• Processor & RAM: Business‑class CPU; minimum 2 GB RAM (VoiceX recommends 4 GB+).
• Microphone: 16 kHz/16‑bit mono device; professional mics (e.g., PowerMic/SpeechMike) recommended.
• Connectivity: Reliable broadband connection for login, license, and speech services.

macOS Options

Dragon Medical One is a Windows application. For Mac users, VoiceX recommends:

• DMO with Helium (macOS client) — Preferred option for a native Mac experience.
• Virtualisation — Parallels/VMware or remote Windows desktop to run the DMO desktop app.

See DMO for Mac (Helium) FAQs on voicex.com.au for details.

Virtual Environments

DMO supports deployment in virtual desktops (e.g., Citrix / VMware / RDS). Ensure audio devices and bandwidth/latency meet your health network policies and Nuance guidelines.

IT: Domains & Ports to Allow

Allow outbound HTTPS for Dragon Medical One services and installer delivery.

• Ports: 443 (HTTPS) required for DMO services and Nuance Management Center access.
• Domains: *.nuancehdp.com (platform services), dragonmedical360direct.nuance.com (OneClick installer delivery).

Tip: Organisations using SSL inspection should bypass these endpoints to avoid audio/session issues.

Does DMO work on Mac?

Yes. Use DMO with Helium (recommended) or run DMO via a Windows VM/remote desktop. See our DMO for Mac FAQs.

Which browsers are supported for install/login?

Modern browsers are supported. For ClickOnce deployment scenarios, follow Nuance’s installer guidance and firewall allow‑list.

Which microphones are supported?

Any 16 kHz/16‑bit mono mic. For best accuracy and control, many clinicians use Nuance PowerMic or Philips SpeechMike.

Is DMO supported in VDI?

Yes. DMO is designed for virtualised environments (Citrix / VMware / RDS). Ensure audio redirection and bandwidth meet Nuance guidance.

Where can I find official user guides?

Refer to the SLA & Guides section for links to Nuance End‑User Guides and Installation/Admin Guides.

What if my installer is blocked?

Check your firewall/AV. Allow dragonmedical360direct.nuance.com and *.nuancehdp.com over HTTPS, then retry.

New to Dragon Medical One?

Visit our step‑by‑step DMO On‑boarding page for download, activation and first‑use guidance.

Go to On‑boarding

User Training & Best Practice

Make the most of DMO with VoiceX short courses, quick tips, and role‑based workflows.

• Dragon Bar essentials, Auto‑Texts & voice commands
• Dictation techniques for clinical accuracy
• Working in EMRs and clinical apps

VoiceX Service Level Agreement

Response targets, priorities, and inclusions for VoiceX DMO support.

View the VoiceX DMO SLA

Nuance Guides (Official)

• DMO End‑User Guide (Nuance)
• Install & Admin Guide (Nuance)
• Firewall / ClickOnce Allow‑list (Nuance)

Need help now?

Our Australian DMO specialists can remote in and get you working quickly.

Call 1300 551 778 Email Support