Troubleshooting

Here you find solutions to common issues.

  • When I start recording, the Dictation Box is opened and the text is written there instead of in the application I am working in.
  • Contact your administrator. The application you are working in might not be one that Dragon Medical One can directly write the text in, it might run using different user credentials, or it might run with administrator privileges. Dragon Medical One and the application you are working in must run using the same user credentials for Dragon Medical One to be able to directly write the text in the application.

  • When I speak, the volume meter shows little or no activity, and incorrect or no text is written.
  • You might have selected the wrong microphone during logon. To return to the logon screen, click and select Log Off.

  • When I try to start recording, Dragon Medical One reports an internal server error and I cannot record.
  • Contact your administrator.

  • I changed my settings in the Options dialog box, but they are not saved.
  • Make sure you click Apply All after you have changed your settings. If your changes are still not saved, this might be a network problem or server problem. Contact your administrator.

  • I say insert <auto-text name>, but the auto-text is not inserted; instead, the command is written.
  • Make sure you say a valid auto-text name. To display a list of available auto-texts, say what can I say and scroll to the Auto-texts section.

    If how the auto-text name is written and how it is pronounced are very different, make sure that the Spoken form (how it is pronounced) reflects this. For more information, see: Spoken forms.

    Your system might use a different keyword to identify that there is an auto-text to process. Contact your administrator.

  • When I try to log on to Dragon Medical One, an error message is displayed: No supported audio device is available. To start Dragon, connect a device and click Refresh.
  • Connect your microphone and click Refresh. If the error message is displayed again, contact your administrator.

  • Dragon Medical One shuts down unexpectedly; no error message is displayed. The next time I start Dragon Medical One, a message is displayed: A previous Dragon session shut down unexpectedly; you can send the corresponding log file to your system administrator for analysis.
  • Click Browse to open the folder containing the log files and send the files to your administrator.

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