The Nuance virtual extensions provide custom audio and microphone button channels to deliver audio and redirect microphone button presses from the client end point to the application hosted in the virtual environment. For more information, see the Docs & Guidelines folder of the Nuance virtual extensions package.
The extensions do not need to be installed on the server/virtual desktop; the required server binaries are already included in the application folder.
Make sure you uninstall the corresponding server/virtual desktop component setup if it is no longer used by other products.
Nuance RDS Audio Extension and Nuance PowerMic RDS Client Extension: UDP transport must be disabled on Remote Desktop Protocol (RDP) 8.1 clients and on RDP 10 clients. RDP 8.1 is preinstalled on Windows 8.1 and installed by Microsoft Update on Windows 8. RDP 10 is preinstalled on Windows 10.
To disable UDP transport, add the following registry keys and value to the Remote Desktop Client, then restart the PC:
Keys:
HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Terminal Server Client
DWORD Value:
DisableUDPTransport = 1
The following Linux-based operating systems are no longer supported:
eLux RP 4.x and lower.
All versions of eLux RL.
|
|
Recommended | Supported |
|---|---|---|
| Citrix XenApp and XenDesktop |
7.15 or higher |
|
| Citrix Virtual Apps and Desktops |
1808 or higher |
|
| Citrix client |
Citrix Receiver 4.10.1 or higher Citrix Workspace app 18.9 or higher. |
|
| Citrix client operating system |
Microsoft Windows 8 Microsoft Windows 8.1 Microsoft Windows 10 Microsoft Windows Server 2012 R2 Microsoft Windows Server 2016 Microsoft Windows Server 2019 |
|
| Linux thin clients |
IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.) Fujitsu Futro with operating system eLux RP 5.6 (32-bit) and 6.5.2000 or higher (64-bit). |
|
|
Recommended | Supported |
|---|---|---|
| Microsoft Remote Desktop Services | Microsoft Windows Server 2019 |
Microsoft Windows Server 2012 R2 Microsoft Windows Server 2016 Microsoft Windows Server 2019 |
| Remote Desktop Protocol |
7.x or higher |
|
| Remote Desktop Client operating system | Microsoft Windows 10 |
Microsoft Windows 8 Microsoft Windows 8.1 Microsoft Windows 10 |
|
|
Recommended | Supported |
|---|---|---|
| VMware Horizon View and VMware Horizon RDSH | Blast Extreme | 7 |
| VMware Horizon View Agent | 7.6 or higher | |
| VMware Horizon View Client |
4.9 or higher Note: VMware Blast Extreme is compatible with Nuance virtual extensions client and server components version 29.2.44.1 or higher and PowerMic SDK 4.6.16.8 or higher. |
|
| VMware client operating system |
Microsoft Windows 8 Microsoft Windows 8.1 Microsoft Windows 10 Microsoft Windows Server 2012 R2 Microsoft Windows Server 2016 Microsoft Windows Server 2019 |
|
| Linux thin clients |
IGEL firmware version 11.03 or newer when using VMware Horizon and USB device splitting; for information on sound issues fixed in version 11.03, see the IGEL version 11.03 release notes. |
The Nuance virtual extensions client and server components are designed to be backward compatible from the virtual server to the client end point. This means that you can run newer versions of the Nuance virtual extensions on the virtual server and they will work with older versions of the corresponding client-side components with the following caveats and recommendations:
Support for third party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third party product and supporting Nuance documentation.
When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.